|Monday to Friday, morning to late afternoon, we're here to help.
Help Desk Availability
Our Help Desk is located at our main office in Grass Valley, CA and is available during the following business hours:
8:00 a.m. - 5:00 p.m.
Pacific Time, Monday - Friday
Please have the following information ready before you call the Help Desk:
- Organization Name
- Site Name
- Username and Password
If no one is available when you call, leave us a message. We may be assisting other users if no one answers your call during business hours. Our goal is to return your call within 24 hours, and our promise is to return it within 48 hours.